Q: What is your return policy?

 

A: Since each rug pad is custom cut this is rarely an issue. We ask that you double check the “actual” rug size by measuring the physical rug. The dimensions from manufacturing are not always accurate. If we cut a rug incorrectly for you find exception to the quality of the product for any reason we will replace immediately and ask that you simply donate the pad!  We do require proof of donation which needs to be in the name of Under It All Holdings, LLC.

 

Q: Why do I need a Rug Pad?

 

A: Rug pads protect your floors, protect your rug, create an added layer of comfort and most of all safety. Pads prevent rugs from, bunching, serpentining and sliding preventing slip and fall issue. It’s the hidden essential needed for every space with a rug.

 

Q: Do I put a rug pad on top of carpeting?

 

A: Yes. Many rugs tend to shift, move, curl or bunch on top of carpet.  A Pad help prevent this type of movement.  We highly recommend that when you are placing a rug onto of carpeting that you place you pad down with the floor side up.. You will see the little white flowers. The singed top surface performs much better when next to the surface of the carpet.

 

Q: How long does a rug pad last?

 

A: Your rug pad should last you at least 5 years in a regular traffic area. Higher traffic areas or commercial spaces may need to be replaced sooner.

 

Q: Why is my rug pad shorter than my rug?

 

A: That’s on Purpose…..The pad will always be hand tried to up to 3” shorter than the area rug that it is cut for. This enables the corners of the rug to taper towards the floor and prevent trip hazards as well as help with clearance with doors opening and closing.

 

Q: Why do I need the exact dimensions of the rug?

A: Most rugs are not the exact dimensions that are stated on the rug itself and should be measured physically to confirm size. Under it all cuts to the dimension provided to us at checkout, with the customer assuming responsibility to measure accurately.

 

Q: I never received my delivery?

A: Email Info@itsunderitall.com and we will provide you tracking of your order.

 

Q: I spilled liquid on my rug and now my rug pad is also soaked what do I do.

 

A:  Your rug pad is porous fiber. Separate both rug and pad and allow to dry naturally. Most inorganic liquid spills will dry and not effect future performance

 

Q: What are the White dots and daisy’s on the back of my pad made of? Will they hurt my floor.

A: Those cute dots and Daisy’s are made of 100% PVC that has been formulated to  remain supple with a high adhesion coefficient to remain locked in the place.  No they will not hurt, scratch or transfer color to your flooring under normal household conditions and normal wear and tear. 

 

Q: Is my rug pad safe for Kids and Pets?

A:  It sure is. This product does not contain any additives or chemicals that will harm your family and pets… It’s  made from recycled content with the exception of the white PVC grip system that you can see on the bottom of the pad.  PVC does not off gas or release any toxic chemicals when dry or wet.

 

Q: When I took up the old pad I had to sweep up all sorts of bits and pieces as well as a strange white powder. Will this also occur with my new pad.

A: No. Period.! Depending on the quality of pad you purchased originally, many manufacturer’s use calcium carbonate as a filler and extender/strengthener when developing Latex backings. Over time the GCC ( Ground calcium carbonate) begins to release from the backing causing that powdery substance. We believe the less ingredients the better. We’ve done home here and only offer  you the very best products and we are not fans of Latex rubber. 

Q: “What if I’m outside of the 50 mile service radius?”

A: Within the 50 miles we provide free shipping to our clients and can offer same day service when ordered within our cutoff of 2pm. There are always options to ship outside the 50 mile radius, but there will be a cost associated with that service. Each order will be handled individually and charged appropriately. Contact us directly at Info@itsunderitall.com to get rate quotes.

Q: Does size matter?

 
A: Well, Yes and No…..Is that the politically correct answer? When shipping locally size does not matter, nor does quantity…so stock up! When shipping through a third party carrier such as UPS, sizes up to 108” in length can ship using ground service while anything over 108” long must be delivered freight or LTL. Shipping charges apply with all 3rd party carriers.

Q: What time does my order need to be placed for same day delivery?

A: All same day delivery orders must be placed by 2pm est, Monday through Friday. All orders placed after 2pm will automatically be pushed to the earliest delivery next day or Monday if placed on Friday of the previous week. National Holidays may also interrupt normal scheduling.

Q: What if I’m outside of the 50 mile service radius?

A: Within the 50 miles we provide free shipping to our clients and can offer same day service when ordered within our cutoff of 2pm. There are always options to ship outside the 50 mile radius, but there will be a cost associated with that service. Each order will be handled individually and charged appropriately. Contact us directly at Info@itsunderitall.com to get rate quotes.